How to troubleshoot PCT Touch

How to troubleshoot PCT Touch

1. On the open frame touch screen adding 2 extra brackets for protection purpose to avoid touch drop out during delivery and before install to user’s cabinet, please make sure remove them both before USB plugging while doing touch function test.

2. Driver support: For example, in Win7 pro SP1 version or above system will detect touch device, and system will show touch support for multi-point of touch, in control center utilities of “Pane and Touch” and “Tablet PC” will appear. In device manager you will find HID devices driver by plug and play. 



Some win7 embedded versions packed module in thin client that might be not support touch by plug and play for light weight reason. Please confirm if you can find or not those touch devices in device manager.

Windows 10 support PCT without extra driver installation, detail show in attached file. It seems PCT work as mouse emulation mode—single point touch, make sure uninstall other single touch driver in system and reboot, such as EETI eGlaxTouch, ATOUCH TouchKit, etc..

If still encounter with driver issue, try install the one download by link: Download here