Part No.: ASKW2400S - Case 6-110804 - Question: Keyboard not working.

Customer Issue:

We tried to disconnect and connect the cable, but keyboard didn’t work. Actually, the cable of keyboard and touchpad is the same.

We already tried:

1. -connect and disconnect as questioned;
2. -restart the computer same times;
3. -connect to another USB-port;
4. -connect to another computer.
   

At all attempts the keyboard didn’t work

Solutions:

As there are two possibilities that leads the keyboard no working - KB controller PCB is defective or keyboard is not functional with the rear IO PCB.

Please attempt Troubleshooting 1 first.

Troubleshooting 1: Change the keyboard controller PCB. 

If the keyboard is still not working, please attempt Troubleshooting 2.

Trouble shooting 2: Add a small USB HUB PCB at the rear. Follow the instruction below.

1. Remove screw x 6 to open rear cover.

2. Jump the pin of keyboard cable:


3. There are two connections to be changed Note: On the Dupont connector, Red wire is 5V 

4. Make the test and stable the new HUB PCB like this: 

The Spare parts

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