Part no: NVP3DW16b-HDMI - Case 6-110798 Question: Can't get the drawer to move in or out?

Part no: NVP3DW16b-HDMI - Case 6-110798 Question: Can't get the drawer to move in or out?

Issue:
The purple slide release tab are inside the rail and the unit can't be pulled out or push in. I managed to get some strings looped into the purple release tabs and can pull them, but still can't get the drawer to move in or out.

Solution:
The internal railway might be a little bit off track to cause this issue. Customer might use a screwdriver and hammer to hammer onto the 2nd section of railway in order to push that railway backward a bit that it should be go back to the right track.